Frequently Asked Questions

Enter your pick-up and drop-off locations, select the date, time and number of passengers, then choose a suitable vehicle. Complete your passenger and flight details to submit the booking. You will receive a confirmation email with the transfer details and meeting instructions.

Selecting an address from the suggestions allows the booking system to identify the exact location, calculate the route and display the correct transfer price. Please choose the closest matching address and add any apartment, hotel or entrance details later in the booking.

Try entering the full hotel, street or destination address. If the system cannot calculate the journey, contact us with your route, date, number of passengers and luggage requirements for a personalised quote.

Yes. You can reverse the pick-up and drop-off locations in the booking form and book a private transfer from your accommodation or another address to Bergamo Airport.

Yes. Select the return-transfer option during booking and provide the date and time of the return journey. Both transfers will be included in the same reservation.

Your driver will meet you in the arrivals area after baggage claim and customs. The driver will hold a sign showing the lead passenger’s name. Full meeting instructions will also be included in your booking confirmation.

When a correct flight number is provided, the driver can monitor the arrival time and adjust the airport pick-up accordingly. Please notify us if your flight number changes or you are moved to another flight.

Airport waiting time is normally calculated from the actual flight landing time rather than the original scheduled arrival. The exact waiting conditions applicable to your reservation are shown during booking and in the confirmation.

Remain in the agreed meeting area and contact the telephone or WhatsApp number in your confirmation. Please do not leave the airport or arrange another vehicle before contacting us.

Contact us as soon as possible with your booking reference and new flight information. We will check whether the transfer can be rescheduled. Cancellation and refund conditions depend on the notice provided and the terms of your reservation.

Yes. Your booking is for a private transfer. The vehicle is reserved for the passengers included in your reservation and is not shared with unrelated travellers.

Choose a vehicle according to both the number of passengers and the amount of luggage. A larger vehicle may be required when travelling with large suitcases, pushchairs, sports equipment or other bulky items.

The luggage capacity depends on the selected vehicle. Please count all suitcases, cabin bags, pushchairs and oversized items when booking. The driver cannot transport luggage that exceeds the safe capacity of the vehicle.

Yes. Add the required child seat or booster during booking and provide the child’s age where requested. Availability should be confirmed in advance rather than requested from the driver on the day of travel.

Pets may be accepted by prior arrangement. Tell us the type and size of the animal before booking. Small animals should travel in a suitable carrier, and a larger vehicle may be required.

The confirmed price applies to the route, vehicle and booking details you submitted. Additional charges may apply if the route, number of passengers, luggage, waiting requirements or requested stops change after confirmation.

Standard route costs are normally included in the confirmed price unless stated otherwise. Exceptional expenses, such as certain paid international tunnels or a route requested by the passenger, may be charged separately.

Available payment methods are shown during the booking process. Depending on the reservation, payment may be made online or directly to the driver using an accepted payment method.

A valid card may be requested as a booking guarantee, even when the selected payment method is cash. Any applicable guarantee or cancellation conditions will be shown before the reservation is completed.

Yes. Add the request to your booking notes or contact us with your reservation number and complete billing details. Please submit invoice information before the transfer whenever possible.

Contact us with your booking reference and the requested changes. We will confirm whether the change is possible and advise you of any price difference. A change is not accepted until you receive updated confirmation.

Send a written cancellation request using the contact details provided with your reservation. Include the booking reference, lead passenger name and transfer date. The applicable cancellation terms depend on how far in advance the request is received.

When a refund is approved, it is returned to the original payment method. Processing time depends on the payment provider and your bank. Payment-processing fees may be non-refundable where stated in the booking terms.

Allow the expected driving time plus sufficient time for check-in, security and possible traffic delays. For many flights, passengers aim to arrive at the airport at least two hours before departure, but airline requirements and peak travel periods may require more time.

Yes. The service is normally door-to-door wherever vehicle access is permitted. Enter the full pick-up address and provide any relevant hotel name, entrance instructions or restricted-access information.

Additional stops must be requested in advance because they can change the journey time and price. An unscheduled stop cannot always be accommodated on the day of travel.